Privacy Policy

Last updated: January 1, 2026

1. Introduction

Used Tools, Inc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website usedtools-inc.com or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or quote request
  • Subscribe to our communications
  • Communicate with us via email or phone

This information may include:

  • Full name
  • Email address
  • Phone number (optional)
  • Message content and project details
  • Service interests

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • Browser type and version
  • Operating system
  • IP address (anonymized where required by law)
  • Pages visited and time spent on pages
  • Date and time of visit
  • Referring website

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To process quote requests and communicate about services
  • To improve our website and user experience
  • To analyze website usage and trends
  • To comply with legal obligations
  • To protect against fraud and unauthorized access

4. Who Has Access to Your Data

4.1 Internal Access

Access to your personal information is limited to employees and authorized personnel who need it to perform their job functions.

4.2 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Form Processing: FormSubmit.co for processing contact form submissions
  • Web Hosting: Hosting providers for website storage and delivery
  • Analytics: Analytics services to understand website usage (only if you consent)

These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or other legal processes, or if we believe disclosure is necessary to protect our rights, safety, or property.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Contact form submissions are retained for up to 2 years to handle follow-up inquiries and for record-keeping purposes.

6. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (HTTPS)
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to request access to and correction of your personal information. To do so, please contact us using the information provided below.

7.2 Deletion of Data

You may request that we delete your personal information by contacting us. We will process your request within 30 days, subject to any legal retention requirements.

7.3 Opt-Out Rights

You may opt out of:

  • Cookies: Use our Cookie Settings to manage your preferences
  • Communications: Unsubscribe from any marketing emails using the link provided

7.4 Data Portability

You may request a copy of your personal information in a structured, commonly used format. Contact us to make this request.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

We operate in the United States and your information may be processed and stored on servers located in the United States. By using our services, you consent to the transfer of your information to the United States.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Used Tools, Inc
DBA: Charlie's Second Hand Store
2227 Larimer St
Denver, CO 80205
Phone: +1 (636) 529-6456
Email: info@usedtools-inc.com